The Patient Comment Card: A System to Gather Customer Feedback
نویسندگان
چکیده
منابع مشابه
The patient comment card: a system to gather customer feedback.
Continuous patient feedback can give important information to hospitals about the quality of care they provide. The Patient Comment Card (PCC), a brief form that can be used to gather open-ended comments from patients and to measure quality, was developed during a two-year period and was extensively evaluated in a series of three pilot tests involving more than 2,000 patients discharged from fi...
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ژورنال
عنوان ژورنال: QRB - Quality Review Bulletin
سال: 1991
ISSN: 0097-5990
DOI: 10.1016/s0097-5990(16)30469-9